Terms & Conditions

Version April 8, 2024.

The purpose of this policy agreement for making online purchases is to set out the terms, conditions and regulations that govern the use of the website https://mihmcrc.com

By using the Website https://mihmcrc.com , you (hereinafter “The Client”) are accepting all of the standards of use established here, including those that limit the liability of the merchant. If you do not agree to the terms and conditions of this agreement, please immediately discontinue use of this Website.

I. General policies

The online purchasing service offered through the website https://mihmcrc.com is offered by the company Materiales Industriales Hermanos Murillo de Occidente SA, with legal ID number 3-101-767609 located Desamparados, Alajuela, Colinas del Vientos.
This service is designed for the exclusive use of persons over the age of eighteen (18). If you are under eighteen (18) years of age, you must use this site only under the supervision of an adult (parent or guardian) and may not complete any transaction. If you are a parent or legal guardian, you must monitor and supervise the use of this site by those under your care. You accept responsibility for their use of this website. Currently, a satisfactory inventory of products is maintained. However, it is important to highlight that, given the nature of the business, the existence and rotation of products is continuous, so they may vary from one moment to the next. In this sense, it is not guaranteed that between one access to the website and another, the same products will be available.
In the event that the information that appears on the website https://mihmcrc.com contains typographical errors, inaccuracies, omissions or outdated information regarding the descriptions, prices and availability of the products; v, reserves the right to correct and update, at any time and without prior notice, such errors, inaccuracies or omissions.
Discounted products apply only to online purchases. These products may have a reduced shelf life.

Likewise, you can:

Change the goods advertised or offered for sale through this site, their prices and specifications, at any time, without the need to give any notification and without generating any liability for MIHM SA
Limit the quantities sold and/or available for sale.
Cancel, terminate or not process orders (including those that have already been received) when the price or other information material on this Website is inaccurate. In the event that this happens, The Customer will be notified that their order has been canceled and the charge will not be applied or a credit will be applied only to the same payment method that they used to pay.
MIHM SA does not guarantee that the goods advertised or offered for sale on this website will be available when The Client orders them.
The materials on the Website, including, but not limited to, trademarks, design, product descriptions, HTML text, graphics, photographs, code, software design and product selections and configurations, may not be accurate, complete, up-to-date. nor free of errors.
MIHM SA reserves the right to change these policies at any time and without prior notice. They will be applicable to all visitors to our website and to all transactions carried out on it . The changes will apply 2 business days after being published on our website and the conditions prior to the transactions prior to the changes made will be recognized. It will be the Client’s responsibility to regularly consult this agreement and be aware of its content.

II. Security politics

MIHM SA has its Own Domain Certificate, which shows the responsible identity of the site.
MIHM SA respects the confidentiality of all data related to the Client.
The data provided by the Client or collected on our website will be used only for registration purposes, sales procedures and, in the case of client acceptance, to send promotional information about the products sold by our company.
MIHM SA does not exchange customer or visitor data with other companies unless this is done with a provider that requires such information to provide a service to MIHM SA.
The data and/or information relating to credit cards will be handled only by the processor of these payments, so our server will not capture said data, and will only record the data of the client and the sales operation carried out.
MIHM SA guarantees clients that the information transferred is kept private and that when you enter https://mihmcrc.com you will be on a secure Website.

III. Payment policies

The Client may pay with credit or debit cards, national or international, only using Mastercard , VISA or American Express, cash payments are not accepted.
Once the Client has pressed the “Formalize Purchase” button, we will obtain an authorization from the company that sells their credit or debit card. At this point in the process no funds will be taken from your bank account, although the available balance in your account will be reduced with authorization. If your credit card is not authorized, the order will not be processed.
Payment by credit or debit card is totally secure. The entire transaction is carried out in encrypted form through a bank validation server, using the SSL ( Secure Socket Layer ) encryption protocol. This way, your credit card number, debit card number and expiration date are instantly encrypted on your computer before being sent to the SSL protocol. No one will be able to use your data without your authorization, since the information is illegible. For greater security, this data is not stored on our server, therefore, the Client must enter all the information each time an order is placed.
MIHM SA may reject, at its complete discretion, the processing of the order in the following cases, without limitation:

When the requested product is not available.
When the entity that sells your credit card or debit card does not authorize payment of the purchase price.
When you do not meet the criteria for placing orders.
The client is responsible for and agrees to cancel all transactions generated by people using their account on the website https://mihmcrc.com .
The client agrees that:

“If you receive packages or mail that do not belong to you, you accept and undertake to inform it and return it(s) immediately in the same conditions in which you received it. In the event of opening it, using it or damaging it, you agree to pay its value, taxes and transportation.”

IV. Delivery policies

Once the order is dispatched, the maximum delivery time will be 5 business days during business hours from 08:00 am to 05:00 pm in the Greater Metropolitan Area (GAM) and 7 business days during business hours from 08:00 am to 05:00 pm. 5:00 pm outside the Greater Metropolitan Area (GAM).
Shipments are made from Monday to Friday, not holidays. Deliveries are made from Monday to Saturday.
The delivery service will be provided only in the Republic of Costa Rica, through the parcel service available on the page.
Purchases made through the website https://mihmcrc.com will be delivered to the Client at the destination requested (detailing province, canton, district, pin drop of the location and exact address), through internal transportation.
Delivery policies are established in accordance with the available transportation company.
In the event that the package is not delivered to the customer and exceeds the days established by the available transport company, MIHM SA will refund the money as long as the package is delivered to MIHM SA.
The Customer must pay the shipping cost at the time of purchase. The shipping cost will vary depending on the weight, volume of the product and the requested destination.
If the delivery cannot be made due to the absence of the recipient, the courier company will try to contact the recipient by telephone. After two failed attempts, the customer must contact the MIHM SA contact center corporation@globalmihm.com to coordinate a second delivery and the associated costs.
MIHMA SA reserves the delivery of packages when weather or road infrastructure conditions do not allow free transit of the transport units. In this situation, the Contact Center will call each of the clients to coordinate the delivery or make the corresponding money refunds.
If the person who placed the order is not going to be at the address set for proper delivery, they must notify the name and ID number of the person who will receive the order to the MIHM SA contact center [ corporation@globalmihm. com] as soon as possible.
Companies that deliver packages have the right not to deliver the package if the person who placed the order is not at the delivery address and has not notified who will be receiving it.
Deliveries are made from 8:00 am to 5:00 pm from Monday to Saturday.
Payments made for shipping services are not subject to refund.

V. Warranty policies

The warranty period will be five (5) calendar days, starting from the date of delivery of the product, except for other products that have a warranty longer than five (5) calendar days and as indicated on the website. The warranty is only for factory defects.
The warranty for products purchased through the Website [ https://mihmcrc.com ] has limited coverage that covers only and exclusively factory damages and defects of the products purchased, that is, it does not cover damage suffered by the product for any inappropriate use of the same and/or any action that deviates from what is indicated in this document and/or the specific information of each product or, the use that an average consumer would give to it. The way to exercise it is by presenting the product and cash receipt or electronic invoice.

VI. Exchange and return policy

What should I do to return online purchases?

At the time of receiving the product, the customer has 15 minutes to carry out a general inspection of it. If there is something incomplete or visible damage, the customer has the right not to receive the product. If this happens, Correos de Costa Rica writes down the reasons for return in the log and picks up the product.

If the review is not carried out at the time of delivery, the customer must comply with the following conditions:

Returning the product due to dissatisfaction must be made within 5 business days after receiving the product.
All items must be returned in their original packaging, including the product box, packaging, usage guides, accessories indicated on the packaging, wrapping paper and original purchase invoice.
Products that are sealed can be returned without a seal only in case of defects, damage to the product or its parts are incomplete, in order to apply the corresponding warranty.
Reprinting of invoices is not permitted.

What is the cost of returning online purchases?

The cost of the return must be assumed by the customer. Returns must be made through Costa Rican post office and the cost will depend on the current rates of the logistics provider.

If you have any questions or need help, do not hesitate to send us an email to [corporation@globalmihm.com] or contact us by phone [4119 6440].

What should I do to return online purchases?

its poor condition or factory defect will only be made , presenting the invoice and original packaging, within a maximum period of 8 days after the purchase.
All items must be returned in their original packaging, including the product box, packaging, wrapping paper and original purchase invoice.
Reprinting of invoices is not permitted.
Changes or guarantee apply to online purchases.
Refunds will be made by refunding money to the card with which the purchase was made, never in cash.

The refund will be approved when the product is delivered along with the invoice. Also, when an error has been made in charging the client, or duplicate charges have been generated.

The amounts corresponding to shipments or transportation will only be assumed by MIHM SA and refunded to THE CUSTOMER, when MIHM SA has made an error when dispatching the products, or when it is proven that the damage to the product was due to to an irregularity in the handling of the product during transport. If not, the customer must assume the shipping costs associated with exchanges or returns.

MIHM SA will have 8 business days to request the corresponding refund of the values from the bank identity. The delivery time and appearance time on THE CUSTOMER’s account statement will vary depending on the bank issuing the card.

VII. Customer Support

For any questions, suggestions, queries or complaints about the online store, you can contact the MIHM SA contact center by any of the following means:

Contact Center telephone number: +506 4119 6440

Email: corporacion@globalmihm.com

Opening Hours

Monday to Saturday 07:00 am to 05:00 pm

The maximum response time is 48 hours depending on business hours, giving priority to complaints.

VIII. Informed consent related to the collection, processing and use of personal data by MIHM SA and all its associated companies.

MIHM SA, in accordance with Law 8968 on the Protection of the Person against the processing of their personal data, informs the following:

MIHM SA has a database (within which personal information with restricted access and unrestricted access is recorded) in order to have accurate and sufficient data on its clients, to identify people who carry out purchase transactions.
The processing of personal data is understood, according to Law No. 8968, as any operation or set of operations, carried out through automated or manual procedures and applied to personal data, such as: collection, registration, organization, conservation, modification. , extraction, consultation, use, communication by transmission, dissemination, distribution or any other form that facilitates access to them, collation or interconnection, as well as their blocking, deletion or destruction, among others.
The use of personal data is for the management of this website’s transactions, as well as commercial purposes, including the possibility of sending advertising information.
The personal database is only consulted by MIHM SA workers, duly hired and authorized, complying with the security controls required by laws and regulations.
The destination of personal information is for internal use only, with the indicated purpose, as well as to streamline and promote the efficiency of the services or products that the Company offers and thus guarantee users their full and appropriate use.
MIHM SA is the guarantor of creating and safeguarding the database of its clients in its central offices. This database is protected and secured as established by regulations.
As a client of MIHM SA you have the right to access, rectify or delete your personal data in accordance with Law 8968. For this you can send an email to [corporation@globalmihm.com] with the right you wish to exercise, your full name and a copy of your identity card

MIHM SA may also request personal information on other occasions such as, for example, when you participate in a contest or promotion sponsored by MIHM SA or one of its partners, when you send a classified advertisement, when you send a listing for a Website, when you make purchases through MIHM SA, and when you inform us of a problem with our sites or services. We may also conduct surveys from time to time to internally evaluate the traffic and services we offer.

MIHM SA may use cookies to control and store your personal data. A cookie is a small set of data that our Web server sends to your browser. The cookie is stored on your computer’s hard drive. Cookies are commonly used to remember who you are and to be able to access your account information (stored on our computers) in order to offer you a more personalized service. We also use these cookies to calculate the size of our audience, to measure some traffic parameters. , know the areas of the Website visited by you. You have the choice whether or not to accept cookies by changing your browser preferences. You can reset your browser to not accept cookies or to indicate when a cookie is being sent to your computer. If you choose not to accept cookies, your experience when visiting our website may be diminished and some of the services and options may not work as expected.

I grant my consent to MIHM SA to process my personal information, in accordance with the personal data use processing policy, and, therefore, I undertake to regularly read the privacy notice and the aforementioned policy available at: https://mihmcrc .com

Applicable legislation. The relationships between The Client and https://mihmcrc.com will be governed by the laws of the Republic of Costa Rica and applicable international treaties. Any dispute, controversy and/or claim caused or related to these terms and conditions will be resolved by the corresponding authorities in accordance with Costa Rican legislation.